AI chatbot for customer service, reliable and sourced
An assistant that answers accurately, and knows when to hand over.
A customer service chatbot that makes up an answer costs more than having no chatbot at all. It promises a delivery time that does not exist, quotes an outdated commercial term or holds back a customer who wanted to speak to someone. Lost trust is hard to win back.
Valtieri designs AI assistants that answer from your up-to-date content and data: product sheets, terms, documentation, order status. When the information is missing or the request falls outside its scope, the assistant says so and passes the conversation to a person, with the context already gathered.
The assistant fits where your customers already contact you: website, messaging, support tool. It clearly states that it is an AI, as the EU AI Act requires for systems that interact with the public. The engagement lasts 4 to 8 weeks.
What you get
- An AI assistant integrated into your website, your messaging or your existing support tool.
- A knowledge base connected to your content, updated automatically.
- Handover rules to a human, with transfer of the conversation history.
- Guardrails on excluded topics, commercial commitments and personal data.
- A dashboard: answer quality, requests handled, handovers and unanswered questions.
How it runs
Request analysis
We study the questions your customers actually ask to define what the assistant handles alone, what it hands over and what it refuses.
Build
Connection to content and data, drafting of tone and instructions, setting up guardrails and the handover to your teams.
Testing
The assistant is tested on a wide range of real questions, including the most delicate ones, then reviewed by your customer service team before launch.
Launch and follow-up
Progressive rollout, review of conversations, correction of insufficient answers. Unanswered questions show which content needs completing.
Frequently asked
How do you prevent the chatbot from making up answers?
The assistant only answers from your content and cites its source. If it cannot find the information, it says so and offers an exchange with a person rather than guessing.
Is conversation data protected?
Yes. Collection of personal data is limited to what is necessary, retention periods are defined with you, and hosting is chosen according to your GDPR requirements.
Can the chatbot access order status?
Yes, if it is connected to your management tool with limited read rights. The customer's identity is verified before any answer about a personal file.
In the same practice area : AI and automation
- AI shipped to production
A prototype does not survive production. We ship what does.
- Managed AI agents
Your agents in production, monitored and under control.
- Process automation
Repetitive work handed back to the machines.
- AI governance
Know which AI tools run in your organisation, and under which rules.
- AI training and adoption
Teams that use AI well, and safely.
- AI systems security
Your agents and chatbots tested the way an attacker would test them.
Let us talk about your context.
Thirty minutes to qualify the need. The written scope follows within fourteen working days.
Request a call